Frequently asked questions.

  • Most grooming sessions last between 1–3 hours depending on the services needed.

  • Our cage-free environment is specifically designed to reduce stress, and we offer special handling for anxious pets

  • We offer a wide range of grooming services, including baths, full grooming, mini grooming, nail trimming, paw pad trims, de-shedding treatments, hair dye, nail polish application, and spa packages. Each service is designed to pamper your pet and enhance their well-being.

  • Absolutely! We use high-quality, pet-safe, and non-toxic grooming products that are gentle on your dog’s skin and coat. Your pet’s safety and comfort are our top priorities. 

  • The duration of your appointment will depend on the services selected and your dog’s specific needs. Typically, appointments range from 1 to 3 hours. We’ll provide a more accurate estimate when you book your appointment.

  • Yes, all grooming services are by appointment only. We recommend scheduling in advance to ensure we can give your dog the time and attention they deserve.

  • For the comfort of your pet and to help them relax, we generally recommend that pet parents do not stay during the grooming process. Our trained staff will ensure your dog feels safe and comfortable. 

  • We are experienced in handling dogs with special needs or anxiety. Please let us know about any concerns or requirements when you book your appointment, and we will tailor our approach to ensure a positive experience for your pup.

  • The safety of all pets and our staff is our top priority. If your dog displays aggressive behavior during the assessment, we may have to turn them away for their safety and the safety of others. We encourage you to discuss any known behavioral issues when booking your appointment so we can make appropriate arrangements.

  • Grooming frequency can vary depending on your dog’s breed, coat type, and lifestyle. Generally, dogs benefit from grooming every 4 to 8 weeks. We can provide personalized recommendations based on your dog’s specific needs during your visit.

  • It’s helpful to take your dog for a walk before their appointment to help them expend some energy. Please make sure they are on a leash and have had a chance to relieve themselves beforehand.

  • You can easily book an appointment through our website or by calling our spa. We look forward to welcoming you and your furry friend!

General Questions

  • We only use premium, all-natural grooming products that are safe and gentle for all pets.